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Shipping and Returns

US CUSTOMERS

Ordering parts? Many of our parts qualify for FREE SHIPPING!

All orders for military or government services need to call Kitchen Restaurant Store before the order is placed to get a shipping quote, if the The Kitchen Restaurant Store is not called a head of time, the order may be canceled if the shipping charge exceeds what was billed to the customer.

All sales made within the state of Utah will be subject to the Utah State sales tax rate.

Most Items will arrive within 2 to 10 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

We only ship to residents of the United States.

The amount charged for shipping varies depending on the total amount in your cart. Selecting a shipping method other than standard shipping will increase this amount.

Non-defective merchandise returned to Kitchen Restaurant Store for any reason other than a mis-ship of product will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot be accepted for return. In cases where the item(s) isn\'t listed correctly, or the item was sent defective, all shipping charges will be covered by Kitchen Restaurant Store. We would prefer that you come visit us again as a happy customer, knowing that if you\'re not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Please contact the package carrier (FedEx) and file a claim using the package tracking number. All claims must be filed with the carrier.



FOR ITEMS SHIPPED OUT BOUND FREIGHT

Please inspect for damage before you sign for your delivery!

Break down, open, and inspect your delivery, while the driver waits. If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the bill of lading before signing.
  • Keep your copy of the bill of lading.
  • Contact us within 1 business day.
  • Keep the damaged packing materials for inspection.
  • Take pictures of the damage.

*** IF ANY PART OF YOUR DELIVERY/SHIPMENT IS DAMAGED AND YOU DID NOT NOTE THIS IN THE BILL OF LADING, WE CANNOT GUARANTEE ANY COMPENSATION FOR DAMAGES.

*Please also note that it is the customer's responsibility to get equipment off of truck and installed, Standard Restaurant Supply Company does NOT include lift gate service with outbound freight orders.


KITCHENRESTUARANTSTORE.COM is not a warranty repair station, and therefore KITCHENRESTAURANTSTORE.COM MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY MERCHANDISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The only warranties provided are provided by the manufacturer and are as contained in each manufacturer\'s package. All requests for warranty information, repairs, and claims should be made directly to the manufacturer. Please ship all repairs directly to the manufacturer to avoid delays.